Launching Bynder: roles and responsibilities
When you introduce Bynder to your company and decide on an implementation scenario, there are several roles you can use to make Bynder a success.
Portal owners
Portal owners are responsible for keeping Bynder up to date, ensuring the system is relevant and the organization is using it to its optimal potential. They are in contact with Bynder on a regular basis to increase adoption, moreover the Portal Owners insure feedback gets to the right person. There should be a minimum of 1-2 owners per organization.
Responsibilities:
Update dashboard (homepage)
Manage users (in collaboration with the champions)
Update Guidelines
Maintain of assets and taxonomy (metaproperties)
Manage Waiting room
Organize feedback loop within Bynder
Train the Champions
Best practices and tasks:
Organize regular meetings with your internal Bynder Champions to give and get feedback from end users
Have regular updates with your Bynder Customer Service Manager
Join the Influitive community program, which is a Bynder Champion network to connect and network with like-minded experts in the industry. Check out https://bynder.influitive.com
Send out NPS surveys to end users
Attend the monthly Bynder Master Class webinars
Champions
The Champion network is a group of people that are internal advocates of Bynder. They are the go-to people for end users and provide them with training. Minimum 1 person per department or geographical location with a regular or an admin profile type.
Responsibilities:
Stay up to date with Bynder developments
Give feedback to Portal owners
Provide training for end users
Act as a first-line support for end users
Best practices and tasks:
Join the monthly internal Bynder Champion meeting
Attend the Customer Webinars
End users
The user group who uses Bynder on a daily/regular basis. End users are trained and kept informed by the Champions. Granted Light user profile type.
Responsibilities:
Use the product on a day-to-day basis
Provide feedback about possible needs or improvements to Bynder Champions
Best practices and tasks:
Give feedback to Champions to increase user experience
Receive all communication from Bynder via the Champions to increase adoption
Participate in surveys and NPS's