Knowledge Base

Reply to email to add a comment in workflow

When a user responsible for a job receives an email notification that another user commented or performed an action relating to the job, now, the user can answer to the system-generated message and the reply is automatically added as a comment to that job. You can also reply to a group.

Note

For the time being, it's only possible to reply to the original comment, not to a reply.

Email notification

When everything has been set up, you can create a job based on the preset, and you receive a notification, the notification subject is followed by an activity ID. When you answer to the notification it is automatically added as a comment to the job.

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Example of email subject

How to enable this feature?

Contact your Customer Success Manager if you would like to have this feature enabled for your portal.

Learn more