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Platform

Are you in the onboarding process or planning an import and do you need to send us your files? We will provide you with an encrypted external hard disk, where you can transfer your files to. You can then send it back to us and we will make sure the files are imported to your portal. By following the procedure below we will make sure your assets are safe at all times.

When you're in the onboarding process, contact your Onboarding Manager. Contact your Customer Success Manager if your portal is already live and you want to do an additional import. They will provide you with an empty encrypted external hard drive.

Once you have received the external hard drive, it's time to decrypt the disk and to copy your files.

Select your operating system below:

To decrypt the hard drive, make use of VeraCrypt.

  1. Click here to go to the Veracrypt website.

  2. Download the VeraCrypt_X.XX.dmg file for Mac OS X and wait for the download to finish (the name might vary slightly).

  3. Once the download has finished, open Finder, go to Downloads and double-click the VeraCrypt_X.XX.dmg file. The installation package will open in a new screen.

  4. Double-click VeraCrypt_Installer.pkg and the installation wizard will start.

  5. If prompted, install the necessary dependencies first and resume the VeraCrypt installation process.

  6. Read the introduction and click Continue.

  7. Review the software license agreement and click Continue.

  8. To agree with the license, click Agree.

  9. Review the disk space requirements or change your install location, and then click Install.

  10. If prompted, enter your Mac login credentials and click Install Sofware. (These are the credentials you use to login to your Mac)

Once the installation has finished, follow the steps below to transfer your assets to the hard drive.

  1. Plug the external hard drive into your computer.

  2. Open the VeraCrypt application.

  3. Select one of the available slots where you want to mount the external hard drive.

  4. To mount the drive, click Select Device.

  5. If prompted, enter your Mac password and click OK. (This is the password you use to login to your Mac).

  6. Select the main partition of the external hard drive you want to mount and click OK. Normally the name of the main partition ends with the number 1.

  7. Enter the password as provided by your Onboarding consultant and click OK.

  8. The drive is now mounted and you can now start transferring your files to the external drive.

  9. To browse the hard drive, double-click the slot where you mounted the drive or open your Finder and click the mounted drive under Devices in the left sidebar.

  10. Use the Finder to go to your files and drag and drop or copy them to the external drive.

  11. Once your files have been transferred to the external drive, go back to VeraCrypt, click the slot where the drive is mounted and click Dismount.

  12. Your external drive is now safely removed. Unplug the device and send it back to Bynder, where it will be completely wiped. Contact your Onboarding Manager or Customer Success Manager for details on where you can send the drive to.

veracrypt_mac.gif

Click image for visual walkthrough

  1. To decrypt the hard drive, make use of VeraCrypt.

  2. Click here to go to the Veracrypt website.

  3. Download the VeraCrypt Setup X.XX.exe installer file for Windows and wait for the download to finish (the name might vary slightly).

  4. Once the download has finished, open your File Explorer, go to your download location and double-click the VeraCrypt Setup X.XX.exe file.

  5. If prompted, click Yes to allow this app to make changes to your device and to start the installation wizard.

  6. Select your preferred language and click OK.

  7. Review the software license agreement and tick the I accept the license terms box to agree.

  8. Tick your preferred installation method and click Next to proceed.

  9. If necessary, change the installation directory, review the setup options and click Install to start the installation.

  10. Once the installation has finished, click Finish and click Yes if you want to follow a beginner's tutorial.

Follow the steps below to transfer your assets to the hard drive.

  1. Plug the external hard drive into your computer.

  2. Open the VeraCrypt application.

  3. Select one of the available slots where you want to mount the external hard drive.

  4. To mount the drive, click Select Device.

  5. Select the main partition of the external hard drive you want to mount and click OK. Normally the name of the main partition ends with the number 1.

  6. Enter the password as provided by your Onboarding Manager and click OK.

  7. The drive is now mounted and you can now start transferring your files to the external drive.

  8. To browse the hard drive, double-click the slot where you mounted the drive or open your File Explorer and click the mounted drive under This PC in the left sidebar.

  9. Use the File Explorer to go to your files and drag and drop or copy them to the external drive.

  10. Once your files have been transferred to the external drive, go back to VeraCrypt, click the slot where the drive is mounted and click Dismount.

  11. Your external drive is now safely removed. Unplug the device and send it back to Bynder, where it will be completely wiped. Contact your Onboarding Manager or Customer Success Manager for details on where you can send the drive to.

veracrypt_windows.gif

Click image for visual walkthrough