Knowledge Base

Create a HAR file

It might happen that the Support team asks you for a HAR file to better investigate the cause of an issue.

If are using the Google Chrome browser, you can record these files by following the steps below. For other browsers, see the following website for more information: Generate HAR files.

Note

Record and Share HAR Files With Caution

When you recored a HAR file all the internet traffic from that browser tab is captured. This also includes cookies and sensitive data, such as personal data, payment information and/or passwords.

Anyone with access to you HAR file can view this data and impersonate your account(s).

Record and share a HAR file with caution and avoid capturing sensitive data. Permanently delete the file when you no longer need it.

  1. Open up Chrome, and head to the page where you encountered the issue.

  2. Click the vertical_menu.png button to open the Chrome menu and go to More Tools > Developer Tools. Alternatively, you can right-click anywhere on the page and click the Inspect option.

  3. The Developer Tools will open as a side panel or at the bottom of the page. Click the Network tab.

  4. Make sure the record_button_console.png record button in the top left corner of the Developer Tools is red, which means it is recording. If the button is grey, click it to start recording.

  5. Select Preserve log to prevent the log from being cleared when you refresh the page.

  6. Refresh the page and reproduce the issue you encountered before.

  7. After you have captured the issue, simply right-click within the Network tab and click Save as HAR with Content to save a copy of the activity that you have recorded.

  8. Save the HAR file and send it to the Support team.

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