Knowledge Base

Connecting your accounts in Video Brand Studio

In order to create placements for Facebook and Instagram or to export your videos to Brightcove or Facebook you first need to connect your account(s).

Click the name of the account that you would like to connect for more information.

Brightcove Video Cloud is an online video hosting platform and online video player solution. Connect your Brightcove account to Video Brand Studio so you can directly export your videos to a Brightcove playlist.

In order to connect your Brightcove account to Video Brand Studio, you will need the following information:

  • Brightcove Account Name

  • Brightcove Account ID

  • Brightcove client ID

  • Brightcove Client Secret

  1. Create a new client registration in Brightcove. This is necessary for VBS to connect to Brightcove and to grant VBS with the necessary access permissions.

  2. Enter the following permissions in step 6 of the new client registration:

    Dynamic ingest

    • Create

    • Push files

    CMS

    • Playlist Read

    • Playlist Read/Write

    • Video Read

    • Video Read/Write

    Ingestion Profiles

    • Configuration

    • Read

  3. Once the API authentication has been set up click the settings_menu.png button in the top right corner of VBS and click Connections.

  4. Go to the Brightcove tab and click the Connect button.

  5. Use the corresponding fields to enter your Brightcove Account ID and Account name as well as the Client ID and Client Secret that were created upon the client registration in step 1.

  6. Click Connect to set up the connection between Brightcove and VBS.

You can now directly export your videos to a Brightcove playlist.

  1. Open the menu in the top right corner and click Connections.

    connect01.png
  2. On the Facebook Ad Accounts tab, click Connect.

  3. Log in to your Facebook account, and choose Connect on the Facebook ad account you would like to use.

  4. We now need to approve the connection to Video Brand Studio. Open your Business Manager and go to Business Settings > Requests > Received. Go to the request coming from Video Brand Studio and click the Approve button.

    You can grant access in the the following settings screen. Alternatively, you can approve the request in the main section of your Business Manager.

    Tip

    To check the approval worked, go to your Business Manager, and select Business Settings from the top right.

  5. Click Users in the left-side menu and go to Partners. A tab with We Adapt/Video Brand Studio should be shown in the Partners column. Click We Adapt/Video Brand Studio to see the Facebook profile assets Video Brand Studio has access to.

  6. Open the Facebook Pages tab and select the Facebook page you would like to use. Once you have selected your Facebook page you will need to approve the connection in your Business Manager again. You can do this the same way as you approved your ad account connection. See step 4 for more information.

Read more about adding your Instagram account to your Business Manager here. You will need the following partner ID: 232906633876967

  1. Open the menu in the top right corner of VBS and click Connections.

  2. Open the YouTube tab and click Connect.

    youtube02.png
  3. Select the Gmail account you use to manage your YouTube channel, then click the Allow button for each section.

Once your account is connected it will be shown under the Company YouTube Channels section. You can now start uploading videos to YouTube.

Note

You can connect multiple YouTube channels, and they will all show in this section.

Why do I need to connect my accounts?

Video Brand Studio needs to request permissions from Facebook to publish ads and get insights into your data on your behalf.

Can Video Brand Studio post on my Facebook or Instagram?

No, Video Brand Studio will only receive your name, profile picture, and the ability to publish ads on the selected pages.

I clicked connect but it's not working.

There can be a delay of up to 30 minutes to retrieve your account information. If you have any issues please contact support or email and we'll be happy to help.

I can't see my account.

Video Brand Studio needs permission to manage your ad account. Without this the account will not show up. Be sure to approve the request from your business manager. Please contact your Customer Success Manager for help approving the request. If you have already approved the request and your account still doesn't show, let us know.

How do I disconnect my accounts and remove my pages?

To disconnect your accounts:

  • Go to Business settings in Business Manager.

  • Go to Partners from the Users section on the left.

  • Choose We Adapt/Video Brand Studio in the Partners column.

  • Click Remove.

    Note

    Your account may show still connected for a few minutes after you have removed it.

  • Contact your Customer Success Manager to finalize the removal of your account from Video Brand Studio

If you are having a problem connecting your accounts, follow the steps below.

Instagram
  1. Go to Business settings.

  2. Below Accounts, click Instagram accounts.

  3. Select your Instagram account from the Instagram accounts column.

  4. Click the hamburger_menu.png to open the menu in the top right corner and click Remove to delete Video Brand Studio as a partner from Business Manager.

connect13.png
  1. Follow these instructions to add your Instagram account again.

Facebook
  1. Go to Business settings.

  2. Below Users, click Partners.

  3. In the top right menu select remove.

    connect14.png
  4. Go to Step 2 to add your account again.

Tip

Next go to Step 2 above to add your account again.