Knowledge Base

Manage the rights to download assets

Normally, users have rights to download media. However, for original files or archived or watermarked assets you might want to limit this right and grant it to selected users only. When users do not have the right to download specific assets, they see the Available upon request button on the Asset detail page and they need to request the permission to download and provide the reason for downloading. The request is then displayed in the Notification center and in the Waiting Room of the approver.

Try it

  1. Go to Settings > Users & rights > Permission Management.
  2. Do one of the following:
    • If you want users to be able to download original files as well as derivatives, enable the Download original files right. Users that do not have this right will only have the right to download derivatives, and will not be able to download any originals ( including the originals of documents, audio and video files). We recommend not to grant this right to light users.
      • If users do not have the Download original files right enabled, they cannot see previews of documents.
      • If you want users to be able to download the originals of specific files (for example, only audio files), we can help you set this up. Contact your Customer Success Manager and provide the extensions you want to exempt.
    • If you want users to be able to download archived assets, enable the Download archive right.
      If you enable this right, you need to enable the Access to archived media right as well for users to be able to see the archived assets.
    • If you want your users to be able to download non- public derivatives but not originals, enable the Download derivatives right.
      If you want users to be able to download public derivatives as well, make sure to select the View and download public media derivatives as well.
    • If you want users to be able to download the assets marked as Limited Usage, enable the Limited usage download right.
      If you enable this right, you need to enable the Access to media with limited usage right as well.
    • If you want users to be able to download watermarked assets, enable the Download media with watermark right.
  3. (Optional) You can also mark assets as downloadable or non-downloadable on the asset level. This can be useful, if, for example, you have a new assets that should be previewable for all users of the portal, but nobody should have access to download the files.
    There is no video preview available for videos that are marked as non-downloadable. If you want to offer video playback, make use of the limited usage feature instead.

    lock download-toggle in the Admin options for clients to be able to use this option.
  4. Save your changes.

Learn more